Frequently asked questions
About Coop Mobile
What is Coop Mobile?
Why have the Coop launched a mobile service?
Is Coop Mobile part of Sure?
Network Coverage FAQs
How good is Coop Mobile's coverage in Jersey and Guernsey?
Does Coop Mobile offer 5G in Jersey and Guernsey?
Is indoor coverage reliable with Coop Mobile?
Does Coop Mobile provide coverage on smaller islands like Sark, Herm, or Alderney?
Does Coop Mobile's network cover ferry routes or sea travel?
SIM Only Plans & Packages
What kind of mobile plans does Coop Mobile offer?
Do I need to sign a contract?
I don't understand how this is different to a pay monthly or pay as you go plan?
Can I change my plan?
Can I have more than one mobile number on my account?
Pricing & Payment
How do I pay for Coop Mobile services?
Will payments renew automatically?
What happens if my payment fails?
Buying & Activating a SIM
Can I keep my existing mobile number when I join Coop Mobile?
How do I bring my current number to Coop Mobile?
Can I port my number again if I recently switched networks?
Where can I buy a Coop Mobile SIM?
How much does the SIM cost?
Is my SIM ready to use right away?
How do I activate my SIM?
Can I buy an eSIM for Coop Mobile?
Using Your Service
Will I get notifications if I use too much data?
What happens if I use all my data before my month ends?
Can I tether my phone to use data on other devices?
Boosters
Can I buy extra data, calls, or texts?
Do boosters renew automatically?
Which allowance is used first: my plan or booster?
Roaming & International Usage
Can I use Coop Mobile abroad?
How do I manage roaming?
Will I know roaming charges before I travel?
Is international calling included?
What is the Coop Travel eSIM service?
Which is better eSIM or roaming boosters?
Account Management
How can I manage my account?
How do I get the Coop Mobile app?
Cancelling or Leaving
How do I delete my account?
Can I leave Coop Mobile whenever I want?
Will I get a refund if I cancel?
What happens if I leave Coop Mobile?
What happens to my mobile number if I stop using Coop Mobile?
Getting Help
How can I get help with Coop Mobile?
Can Coop Mobile staff in stores help me activate my SIM?
Why doesn’t voicemail work when I tap the voicemail icon on my iPhone?
Security & Fair Usage
Is there a Fair Usage Policy?
Will I be charged for premium rate and special numbers?
Coop Mobile Rewards – Customer FAQs
Why can't I link my member number to my Coop Mobile account?
I have a shared member account. Can I link my member number to my Coop Mobile account?
Can I link more than one Coop Mobile account to my member number?
I am a Coop Member, do I get any extra benefits?
Do I have to be a Coop member to get Coop Mobile?
Can I become a Coop Member when I sign up for Coop Mobile?
What is the Member Dividend?
Who can get Coop Mobile discount vouchers?
Can I use my Coop Mobile discount voucher with other Coop offers or discounts?
What can I buy with my Coop Mobile voucher?
Where can I use my reward voucher?
How much is the Coop Mobile voucher worth?
When will I receive my voucher?
How long is my voucher valid?
Are there days or times when I can't use my voucher?
Can I use my voucher more than once?
Can I give my voucher to someone else?
Can I use more than one voucher at the same time?
Is there a minimum spend to use my voucher?
Does the minimum spend include delivery charges, taxes, or fees?
How will I receive my Coop Mobile voucher?
How many vouchers can I get?
What happens if my mobile subscription ends?
Can expired vouchers be reactivated or extended?
What if I return items bought with my voucher?
Can I use my voucher at self-checkout?
What happens if there's a technical problem using my voucher?
Who should I contact if I have a problem with my voucher?
Why do I receive unique codes each time?
Does my voucher discount apply before or after other discounts?
Will using my Coop Mobile help me earn more Coop dividends?
Where can I buy Coop Mobile SIM cards
Handsets FAQs